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By Ian Adamson and Richard Kennedy
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Sinclair goes West
(adapted from chapter 8)
As the Spectrum looked
set to secure Sinclair's dominance of the UK home-computer
market, plans were already well advanced for the company's
assault on the US. In July 1982, Timex launched the TS1000
in the States, so this seems an appropriate point at which
to chronicle the relationship that developed between the two
companies and outline their American ventures.
In 1981 Fred Olsen
took the first steps in the rescue of his floundering Timex
Corporation by diversifying into assembly and manufacture
in the U K. Initially, Sinclair approached Olsen solely with
a view to using Timex for the complex flat-screen production.
The relatively straightforward ZX81 assembly could have been
handled by any one of a number of alternative subcontractors.
Desperate to develop the diversification strategy as quickly
as possible, Timex persuaded Sinclair to let the Dundee plant
handle the microcomputer assembly. By December, 50,000 units
were rolling off the production line.
In January 1982, Sinclair Research
announced a licensing deal with Timex, allowing the former
watch manufacturer to market Sinclair technology in the States.
Although the success of the ZX81 and imminent Spectrum mania
spelt phenomenal growth for Sinclair's company, Research was
still far too small to make a sustained impact on the enormous
American market. The deal with Olsen's floundering giant offered
Sinclair a satisfyingly economic solution. Although Timex
had very little to offer the States in terms of product, the
company had maintained its network of 170,000 retail outlets,
including the Sears, K-mart and Service Merchandise chains.
On signing the licensing deal, Sinclair was able to tap into
a vast distribution network without the enormous capital outlay
such an operation would normally require. The terms of the
arrangement were to prove extremely profitable for Sinclair.
Timex would pay a 5 per cent royalty on all Sinclair hardware
sold in the US. In addition, Olsen had agreed to fork out
a further 5 per cent on all Sinclair-originated software and
2.5 per cent on any software marketed by Timex but produced
by companies other than Research.
Prior to signing the licensing deal,
Sinclair's business in the States had been conducted almost
exclusively on a mail-order basis. In spite of the limitations
of such an approach, Research had done surprisingly well with
the American hobbyists. Promoted by what Informatics
magazine described as a 'cheeky' advertising campaign, Sinclair
satisfied a gap in the US market that had yet to be addressed
by home-based companies. By June 1981, Sinclair Research was
shipping 18,000-20,000 ZX81s a month to the States, which
in those days exceeded the combined unit sales of market leaders
Tandy, Apple and Commodore. As a footnote to this impressive
performance, a number of contemporary reports suggest that
on arrival only one in three of the machines shipped actually
worked.
In October 1981, Sinclair finalized
a deal that proved to be the perfect promotional vehicle for
the company and its products. American Express undertook to
test market the ZX81 to its 9.5 million mail-order customers,
who were offered the privilege of picking up the machine for
$150. In a statement from Sinclair's Boston office as empty
as it was optimistic, a spokesman proclaimed, 'The demographics
are right. Sinclair believes that American Express cardholders
are representative of the kind of people who will want to
buy his products, and American Express think the same.'
Latching on to Sinclair's self-promotion
as the paradigm British eccentric, the American financial
press generously heralded him as a maverick dark horse of
the new technology. Having relished steady but profitable
incursions into the US market by England's 'thin, unprepossessing
inventor', those in the know anticipated a wealth of colourful
copy when the Olsen deal was announced.
No one could suggest that at the beginning
of the campaign the advance publicity failed to make the transition
into an appropriate volume of dollars. When Timex announced
the launch of the TS1000 in July 1982, the company adopted
the standard promotional approach of establishing a toll-free
phoneline to answer the queries of potential customers. No
one could have predicted the 50,000 calls a week prompted
by the campaign. It seems that many people dialled the Timex
number simply to discuss their queries about microcomputing
in general; nevertheless there were few at Timex inclined
to scepticism over any promotion that at one point generated
a staggering 5200 inquiries an hour.
By the time Olsen's company launched
the TS1000 in the States, Sinclair had already creamed the
lucrative hobbyist market via his adverts in the specialist
magazines. According to market researchers Future Computing,
Sinclair's company had sold 150,000 ZX81s into the US by the
time the licensing deal with Timex was formalized. Under the
terms of the agreement, even when the TS1000 became available
in the States, Sinclair Research was still permitted to sell
the ZX81 as a mail-order item until Timex sales reached an
undisclosed volume.
Although the outward appearance of
the ZX81 was modified for the US market, the TS1000 made precious
few concessions to the demands of a transatlantic crossing.
Nevertheless, in the five months following the launch, Timex
sold more than 550,000 units into an enthusiastic market,
earning in excess of $1.2m. in royalties for its British partners.
It looked as if a solution had been found to the $14m. trading
loss projected for Timex in 1982. Then the bubble burst. Timex's
inexperience in the consumer-electronics market - let alone
the home-computer market - took its toll. We'll let the Wall
Street Journal (17 August 1983) take up the story:
Although
(Timex] quickly sold thousands of computers in the heady days
last fall [autumn 1982], early Timex Sinclair buyers faced
an immediate disappointment. Almost all the programs written
for the Timex computer required a $50 memory unit. But Timex
didn't supply that unit in great numbers until two or three
months after it introduced the computer. Many new owners would
take the computer home without software, plug it in and find
it didn't do anything useful. 'It was a disaster,' says the
computer buyer at a large discount store chain... The model
1000 is also irritating to use. if it is jiggled when the
memory unit is attached, the television screen hooked up to
it sometimes goes blank. The keyboard, drawn on a piece of
hard plastic, doesn't have separate keys. The computer also
can't produce color graphics or sound and isn't much good
for playing games. Consumers who wanted to learn about computers
were willing to ignore such shortcomings when the unit was
the only one selling for less than $100, but now sales have
plummeted.
A partial explanation for the short-lived
success of the Timex campaign centres on the conflicting demands
of the embryonic home-computer markets in the US and UK. When
assessing the character of this particular commercial conjuncture,
it is important to remember that prior to the Spectrum's launch
the only real application for a Sinclair micro was as a learning
tool for would-be BASIC or ZX80 (machine-code) programmers.
In the halcyon days when an inexperienced Sinclair confided
to the American press that he'd rather be 'a pirate than a
captain of industry', he was also tempted to pontificate on
the failure of any single American company to dominate the
fledgling US micro market:
Our competitors thought
that consumers didn't want to learn programming. We (Sinclair
Research] think they failed because of this and because
of price.
(Informatics,
29 June 1981.)
American market response to the TS1000
revealed that the competition was perfectly correct in its
pessimistic assessment of the general public's interest in
computer programming. Certainly there was a market for a learning
machine among electronics hobbyists and students of computer
science. This group would account for a substantial proportion
of the 150,000 mail-order sales fulfilled by Sinclair Research
prior to its licensing agreement with Timex. There was also
an interest in programming among a minority of the affluent
middle classes who, possibly intrigued by the technology littering
their offices, considered the cost of a TS1000 a small price
to pay to satisfy their curiosity. This group almost certainly
made a healthy contribution to the 550,000 sales in six months
that convinced Timex it was on to a winner.
Unfortunately, while the TS 1000 was
satisfying the demands of a studious minority, the competition
was defining the role of the micro in the lives of the American
people. According to the gospel of companies like Apple, Atari,
Commodore and Texas Instruments, home computers were about
either business (including wordprocessmg) or arcade games.
Programming was the province of egg-head hobbyists or the
professional. Why would any layman want to grapple with computer
languages like BASIC when any game or application program
could be had for the asking?
Although the US approach to microcomputer
application eventually came to dominate the UK market, at
the time the TS1000 began to flounder a significant proportion
of Spectrum owners in Britain regarded their investment as
an entrée into the mysteries of programming. As a graphic
illustration of this conflict in consumer demand, it is necessary
only to examine the sluggish attempts by mass-market publishers
to stumble aboard the microcomputing bandwagon. In the States,
the only mass-market books that made money were those that
simplified hard- or software manuals or offered listings of
arcade games. By contrast, publishers in the U K supplemented
revenue from listings books with high-level programming tutors,
introductions to machine code and alternative user guides
that demolished the limitations of design.
As far as Sinclair Research was concerned,
Timex's launch of the TS1000 had generated a significant return
which surpassed its most optimistic projections. Given that
the company had enough on its plate satisfying UK demand for
the Spectrum, there was little incentive to embark on a comprehensive
survey of market trends in the States.
There can be little doubt that the
early success of the TS1000 was largely attributable to the
low price of the product coupled with the initial novelty
value of a home computer as a consumer-electronics artifact.
Within twelve months, the concerted promotions of home-based
companies clarified the consumer's image and expectations
of a computer, and in the process transformed Timex's commercial
salvation into a dubious gimmick. Sales of the TS1000 took
an irreparable nosedive when companies such as Commodore and
Texas Instruments slashed the prices of their down-market
machines to below the $100 mark. Unlike the TS1000, the decidedly
limited TI/99A (Texas Instruments) and the VIC 20 (Commodore)
boasted standard keyboards and generally gave the impression
of being 'real' computers. Under pressure from the veterans
of the US computer market the inexperienced Timex didn't stand
a chance. The company dropped the price of the TS1000 to around
$40, but no one seemed to notice.
Implicitly conceding defeat on the
American retail market, Timex made a brave attempt to minimize
the effects of its home-computer failure by signing a deal
with a malor US bank that wanted to give away TS1000s to new
customers. The contract disposed of a couple of thousand machines,
but did nothing to fade the writing on the wall. By August
1983, Timex-Sinclair finally got around to responding to complaints
that the TS1000 had too little memory (RAM) to be of any practical
use. The TS1500 was essentially an Americanized ZX81 with
a built-in 16K RAM pack. Its launch did little to overcome
the growing conviction that Sinclair products were intrinsically
unsuited to the demands of the US home-computer market.
The TS1500 was a belated and decidedly
flabby response to Timex's rapid fall from grace. This definitively
interim product was intended as a stop-gap between the TS1000
and the American version of the Spectrum (TS2000), but it
was hardly worth the effort. By the time Timex got around
to shipping the TS1500 in August 1983, Sinclair was promoting
the Spectrum to a largely indifferent America. According to
the Wall Street Journal (17 August 1983), even Nigel
Searle, who was looking after the US side of the company's
business, had misgivings about the applicability of the TS2000
for the US market:
The
Timex Sinclair 2000, an adaptation of Sinclair's ZX Spectrum
computer, faces tough competition from the Commodore 64. Both
sell for $200, but the Commodore unit has a superior keyboard
and much more available software. Even Nigel Searle, Sinclair's
managing director, doubts the appeal of the model 2000. 'By
the standards of six or nine months ago the 2000 would offer
a hell of a lot,' he says. 'But now I don't know what the
consumer's preference will be.'
According to the Wall Street Journal,
it was unsaleable stocks of the TS1000 that scuppered the
Spectrum's chances in the States. By the time the TS2000 made
an appearance, retailers in the US had come to regard the
TS1000 as a white elephant. No one wanted to know about its
successors. The chainstores dropped the TS line, and Timex
found itself out of its depth without the comfort of a distributive
float. in the same month the TS2000 was offered to the American
people, a senior vice-president at Timex inspired his sales
force by proclaiming that, 'I don't think Timex can make it
in computers.'
Smothered by competition from slicker
home-based machines with fortunes to promote them and substantial
software bases to support them, the TS2000 disappeared without
a trace. The last recorded sighting of a TS1000 was a $10
gizmo at a supermarket checkout. Production of the TS line
was discontinued in the summer of 1983, and Timex formally
announced its withdrawal from the microcomputer market in
February 1984. Vice-president C. M. Jacobi was landed with
the thankless task of composing the meaningless newspeak that
purported to justify Timex's acknowledgement of defeat:
We believe that instability
in the market will cause the value of inventories to decline,
making it difficult to make a reasonable profit. Further,
we are concerned that those conditions will strain trade
relations between manufacturers and retailers, a relationship
which the company values very highly.
(New York Times,
22 February 1984.)
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